Refund policy
🔄 Return & Refund Policy – Amazon Pet Shop
We want you and your pets to be completely satisfied with every purchase. Please review our return and refund policy below:
1. Eligibility for Returns
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Items can be returned within 7 days of delivery.
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Products must be unused, unopened, and in their original packaging.
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You must provide the original receipt or order confirmation.
2. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
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Opened food or treats.
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Supplements and medicines.
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Grooming products (shampoos, sprays, hygiene items).
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Customized or special-order items.
3. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–14 business days.
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Refunds will be issued through the original payment method (cash on delivery refunds are processed via bank transfer or store credit).
4. Exchanges
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We only replace items if they are defective or damaged upon delivery.
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If you need an exchange, contact us immediately with photos of the product.
5. Return Process
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Contact our customer service team via phone or WhatsApp: 01018412223.
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Provide your order number, reason for return, and product details.
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We will arrange pickup or guide you to the nearest drop-off option (depending on location).
6. Shipping Costs
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Customers are responsible for return shipping fees unless the product is defective, damaged, or incorrect.
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If free shipping was applied on the original order, shipping costs may be deducted from the refund amount.
7. Contact Us
For any questions or to initiate a return:
📍 Hadayek Al Ahram – Gate 4 – El Geish Main Street – Building 431L
📞 01018412223
🌐 amazonpetsshop.com