📑 Terms & Services – Amazon Pet Shop

1. Acceptance of Terms

By accessing and using Amazon Pet Shop’s website and services, you agree to be bound by these Terms & Services. If you do not agree, please do not use our website or services.

2. Products & Availability

• We aim to ensure all products listed on our website are available and described accurately.

• In rare cases, product availability or packaging may vary due to supplier changes.

• Prices are subject to change without prior notice.

3. Orders & Payments

• Orders are confirmed once full payment (or deposit, where applicable) is received.

• We accept cash on delivery, bank transfer, and other payment methods as indicated on our checkout page.

• All prices are in Egyptian Pounds (EGP) and inclusive of applicable taxes unless stated otherwise.

4. Shipping & Delivery

• We offer same-day delivery for selected areas and 1–6 business days for other governorates (see our Shipping Policy for full details).

• Delivery times are estimates and may vary due to external factors (traffic, holidays, courier delays).

• Free delivery applies only to orders that meet the minimum purchase requirement.

5. Returns & Refunds

• Returns are accepted within 7 days of delivery, provided items are unused, unopened, and in original packaging.

• Food, supplements, and hygiene products cannot be returned due to health and safety regulations.

• Refunds (if approved) will be processed within 7–14 business days through the original payment method.

6. Customer Responsibilities

• Customers must provide accurate contact details and delivery addresses.

• Any failed deliveries due to incorrect information may result in additional charges.

• Customers are responsible for ensuring their pets’ suitability for the products purchased.

7. Limitation of Liability

• Amazon Pet Shop is not liable for any indirect, incidental, or consequential damages arising from product use.

• Veterinary advice should always be sought before administering supplements, medicines, or specialized diets.

8. Privacy Policy

• We respect your privacy. Any personal information collected is used solely to process and deliver your orders.

• We do not share your information with third parties without your consent, except as required by law.

9. Changes to Terms

Amazon Pet Shop reserves the right to update or modify these Terms & Services at any time without prior notice.

10. Contact Us

📍 Hadayek Al Ahram – Gate 4 – El Geish Main Street – Building 431L
📞 01018412223
🌐 amazonpetsshop.com